Where do you ship from?
All orders are shipped from our Gold Coast, Australia based warehouse.
How do you ship within Australia?
We post Australia Wide via Courier or Australia Post. Shipping service is dependant on order size and delivery location. Orders sent via courier will require a residential address. A tracking number will be provided as soon as your order is dispatched.
We post daily Monday to Friday and endeavour to dispatch orders within 2 business days.
Please allow 10 working days for delivery as Australia Post has recently changed their domestic delivery timeframes. If you have any concerns over the status of your parcel, please contact us. Every satchel parcel sent by us is trackable from lodgement to delivery. In the rare circumstance that a parcel is missing, we will launch an investigation with the delivery service to locate it. Investigation times vary by service and the resolution will depend on the report findings. Australia Post provides no provision to outline specific delivery instructions with their parcel delivery services. If you would like your parcel sent via courier, please contact us before ordering. We do not offer local pickup at this time.
Do you ship to my country?
We ship to the following countries: UK, USA, Canada, New Zealand.
Our international shipping is flat rate $15aud via DHL ecommerce worldwide. Larger orders may be sent via DHL express. Tracking will always be provided. International orders are shipped twice weekly.
Please check our stockists page to locate a local stockist in your area.
Can I pick up my order?
We ship from a very busy warehouse, unfortunately we do not allow pick up of orders for health and safety reasons.
What is your returns policy?
In the unlikely event your item is defective or damaged on arrival, please contact us within 48 hours and we will do our best to rectify the situation. All items are checked and cross checked before packing.
If you change your mind on an unwashed and unused item you are welcome to post back for an exchange. Once we confirm the item is still in brand new condition, a credit for the item’s value will be added to your account on our website for you to purchase an exchange. Postage costs associated with returning and receiving the new item, and the item price difference, are wholly the customers. We do not refund for change of mind.
Faulty or incorrect goods are welcomed to be returned for a replacement. Please contact us for details on how to exchange. We will reimburse shipping costs if we receive the return postage receipt with the returned item.
What does it mean when I order a product that is on pre-order?
A ‘pre-order’ is an item of high demand that is on back order and is in transit to us from our manufacturer. Pre-order items have an ‘estimated release date’ which is the date given to us by the shipper for when it will arrive to us. The ‘estimated release date’ is advertised on the listing. Stock can arrive earlier, or later, than the ‘estimated’ date that is given. Customs and transit delays are unforseen and unpredictable but sometimes do occur which can delay items arriving.
Orders containing a pre-order item will be held until the pre-order item is in stock, the entire order will then be sent in the next day’s dispatch. If you would like your other items sent earlier please purchase in two separate transactions.
If you would like an update on your pre-order purchase, please feel free to contact us.