Where do you ship from?

All orders are shipped from our Gold Coast, Australia based warehouse.

How do you ship within Australia?

We post Australia Wide via Courier or Australia Post. Shipping service is dependant on order size and delivery location. Orders sent via courier will require a residential address. A tracking number will be provided as soon as your order is dispatched.

We post daily Monday to Friday and endeavour to dispatch orders within 2 business days.

Please allow 10 working days for delivery as Australia Post has recently changed their domestic delivery timeframes. If you have any concerns over the status of your parcel, please contact us. Every satchel parcel sent by us is trackable from lodgement to delivery. In the rare circumstance that a parcel is missing, we will launch an investigation with the delivery service to locate it. Investigation times vary by service and the resolution will depend on the report findings. Australia Post provides no provision to outline specific delivery instructions with their parcel delivery services. If you would like your parcel sent via courier, please contact us before ordering. We do not offer local pickup at this time.

Do you ship to my country?

We ship to the following countries: UK, USA, Canada, New Zealand. 

Our international shipping is flat rate $15aud via DHL ecommerce worldwide. Larger orders may be sent via DHL express. Tracking will always be provided. International orders are shipped twice weekly. 

Please check our stockists page to locate a local stockist in your area.

Can I pick up my order?

No, we don’t allow local pickup of retail orders at this time. Did you know we do free shipping over $70 though ;-)

What is your returns policy?

In the unlikely event your item is defective or damaged on arrival, please contact us within 48 hours and we will do our best to rectify the situation. All items are checked and cross checked before packing.
If you change your mind on an unwashed and unused item you are welcome to post back for an exchange. Once we confirm the item is still in brand new condition, a credit for the item’s value will be added to your account on our website for you to purchase an exchange. Postage costs associated with returning and receiving the new item, and the item price difference, are wholly the customers. We do not refund for change of mind.
Faulty or incorrect goods are welcomed to be returned for a replacement. Please contact us for details on how to exchange. We will reimburse shipping costs if we receive the return postage receipt with the returned item.

What does it mean when I order a product that is on pre-order?

A ‘pre-order’ is an item of high demand that is on back order and is in transit to us from our manufacturer. Pre-order items have an ‘estimated release date’ which is the date given to us by the shipper for when it will arrive to us. The ‘estimated release date’ is advertised on the listing. Stock can arrive earlier, or later, than the ‘estimated’ date that is given. Customs and transit delays are unforseen and unpredictable but sometimes do occur which can delay items arriving.

Orders containing a pre-order item will be held until the pre-order item is in stock, the entire order will then be sent in the next day’s dispatch. If you would like your other items sent earlier please purchase in two separate transactions.

If you would like an update on your pre-order purchase, please feel free to contact us.

Where are your products manufactured?

Our products are designed in Australia and responsibly manufactured in China. We have stockists and distributors worldwide.

Do MontiiCo Insulated Lunch bags include an ice pack?

Yes! All MontiiCo lunch bags come with an ice pack included. Our self-contained gel ice pack has been independently certified “food safe”. It comes in its own cosy black cover and fits like a dream in our cool bags.

Do you sell the MontiiCo ice packs separately?

Yes we sure do! You can purchase a spare ice pack on our website.

How do I use my MontiiCo Insulated Lunch Bag?

Always use the included ice pack in conjunction with the black fabric ice pack cover. The cover is designed to reduce the amount of condensation that forms inside the bag, and assist in keeping lunches dry and fresh.

Cutlery and other sharp items should not be stored in your lunch bag, as this may damage the lining of your bag, and is not covered by warranty.

Your ice pack should be frozen flat and nude (Remove the black ice pack cover). Should you notice water or ice on the outside of the cover, we recommend airing it out and only placing inside the bag if 100% dry. Placing a wet or icy cover inside the bag will increase condensation and may make your lunch or the lunch bag wet.

For maximum cooling power, ensure the lunch bag is completely zipped closed as much as possible. Small changes such a removing the lunch box from the bag to eat from it (rather than leaving the whole bag unzipped for lunch time) can dramatically increase the amount of cold air that stays inside the bag.

When you are finished using your lunch bag, wipe it clean and stand upright to dry thoroughly. Our bags can be machine washed, and doing so regularly may prolong the life of your bag - by removing any embedded dirt or food particles from the fabric. 

Do you have any tips for keeping my lunch SUPER cold in my MontiiCo insulated lunch bag?

MontiiCo bags are cool, real cool! Here's some tips to make sure the coolness stays in!
Be sure to keep the bag zipped up closed whenever possible so ensure the coolness stays inside the bag and doesn’t mix with the outside hot temperature. 
Ensure your ice pack is fully frozen before placing in the lunch bag. Overnight should suffice, or you can just store it in the freezer when not in use.

What is the weight of your lunch bags empty?

Our bags weigh approximately 700g including the frozen ice pack.

How do I clean my MontiiCo Insulated Lunch Bag?

We recommend unpacking your lunch bag as soon as you are finished using it, and wiping the interior of the cooler bag with a damp cloth to remove any crumbs or spills.  This includes removing the ice pack.
If a spill occurs in a lunchbox or lunch bag we recommend cleaning it as quickly as possible.
The bag should be left to air dry overnight. It is best to dry standing on the bench (or an empty dish rack) to allow adequate air flow to thoroughly dry the bag. 
Ensuring the bag is completely dry each day is especially important in humid or damp climates where mould may grow. 

Our MontiiCo insulated bags are machine washable! The bag should be washed on it's own, in cold water, on a gentle cycle. Use your regular detergent, and a soap or powder pre-treatment as required.  Do not bleach, soak or iron.
Bags should be dried flat and open. Ensure your bag is 100% dry before storing. Where possible dry your bag outside in sunlight, which naturally kills mould particles and keeps your bag fresh. We love popping ours on top of the washing line!
Regular cleaning, and drying (especially in sunlight) extends the life of your bag by removing dirt and food particles from within the fabric before they grow into mould. 
Your MontiiCo lunch bag should not be placed in the dryer. They may shrink, melt or come back looking nothing like it did before.

Refer to our Care Instructions for further information

How do I put my child's name on my bag?

Your cooler bag is going to be the envy of everyone on the block! Labeling me is a sure thing! 
All MontiiCo Insulated Lunch Bags come with a cardboard name tag that fits inside a plastic sleeve within the bag. You can download more fun bag tag designs on the MontiiCo website at www.montii.co/freebies 

Alternatively, you can use a sticker name tag (we find the ones with rounded covers are more effective). Do NOT use iron on labels as this can melt the foam lining in your lunch bag. Otherwise use a bag tag that can be clipped on to personalise your child’s bag.

Do MontiiCo Insulated Lunch Bags keep things frozen?

Generally, the bags will work as your home fridge does. If you put something frozen in either the fridge or a MontiiCo Insulated Lunch Bag, it will gradually thaw, but this melting process will take longer than if you were to just leave it out on the counter.

Do the Insulated Lunch Bags come with a warranty?

Our products are constructed with durable, long-lasting materials to ensure a consistent high level of quality. 

Our products have a manufacturer's warranty for six months. This covers any manufacturing defects such as issues with parts or materials, with proof of purchase. Wear and tear, and care issues including ripping, spills, mould and stains (i.e issues NOT caused by a fault in the manufacturing process) are not covered under manufacturer warranty. 

If you find your product has a manufacturing fault, please email us at support@thelunchpunch.com as soon as possible, so we can work with you to find a resolution. We want you to love your MontiiCo & Lunch Punch products and pride ourselves on going above and beyond for our customers!

We may ask that you return your items so that we can conduct a thorough investigation before a replacement/refund is given. 

Please supply us with your order number or proof of purchase and photos of the fault when you email us at support@thelunchpunch.com

Are MontiiCo Ice Packs food safe?

Yes! Our ice packs are certified as food safe by the FDA and CE. We can provide copies of the certificates, and a material safety data sheet for international shipping if required.

Does the MontiiCo Lunch Bag have an anti-mould coating?

MontiCo do not treat our lunch bags with anti-mould or anti-staining treatments as these can be quite toxic.

Mould is found everywhere and can grow on almost any substance when moisture is present. Mould is a fungus that needs nutrients and water to grow, and is especially prevalent in high humidity and tropical environments.  

To prevent mould from growing on your MontiiCo lunch bag:

• Always use the included ice pack in conjunction with the black fabric ice pack cover. The cover is designed to reduce the amount of condensation that forms inside the bag
• Make sure the ice pack cover isn't wet or icy when you place in the bag
• Empty the lunch bag as soon as it comes home - including removing the ice pack
• The bag should be left to dry overnight. It is best to dry standing and open on the bench (or an empty dish rack) to allow adequate air flow to thoroughly dry the bag.  Don’t store wet bags in a closed space (like a cupboard, backpack or locker) where it is easier for mould to grow.
• Wash your lunch bag regularly, and at first sign of staining  - in order to give the best change of removing dirt or food particles from the fabric BEFORE mould grows. Dry in the sun for a natural mould inhibitor.

What ages are MontiiCo bottles and cups suitable for?

MontiiCo Original Bottles
Our original bottles have a wide mouth opening (4.7cm) which is perfect for popping icecubes in to keep your drink uber frosty! It does mean that younger children might need supervision while using their MontiiCo bottle though, or while they adjust to the wider opening – in case of spills. The screw top lid is easy to open and close, thanks to the cool handle that gives a little bit more leverage. We recommend Montii bottles for Children aged 4 and up. (And adults of course!)
MontiiCo Mini Bottles
Our Mini bottles are suitable for all ages. They still come with the wide mouth opening we know and love (which means the lids are interchangeable!), but the sports pop-top make them more suitable for all ages. 
MontiiCo Smoothie Cups
Mrs Smoothie cups come with a straw top and are suitable for all ages, however we do recommend that an adult fills the cup and ensures the lid is shut tight! 

Do MontiiCo bottles and cups leave condensation marks?

Our bottles and cups are double walled – meaning NO condensation forms on the outside of the bottle. None. Zilch. Nada. No need for a coaster on your desk, no damp inside your handbag – and best of all – no drips on your shirt while you swig from Montii on your way to the beach!

Are MontiiCo bottles suitable for hot drinks?

All of our bottles are double-walled, vacuum insulated (also known as thermally insulated), meaning they are suitable for hot and cold drinks – perfect for year round use. The wide mouth opening does mean you need to be EXTRA careful with hot liquids.

MontiiCo bottles provide 12 hours of warming. Some tips to get max warming:

Pre warm the bottle just prior to use with boiling water. Attach lid and let stand for 10 minutes, then empty
After pre warming, fill your bottle, and replace lid for maximum insulation efficiency
Keep lid in place as much as possible to keep your beverage warm
WARNING: Always exercise caution with hot beverages to avoid burns and scalds. Wide mouth bottles are NOT recommended for use to serve hot beverages to children.

What are MontiiCo bottles and cups made from?

MontiiCo bottles are made from Stainless Steel (18/8 and 304), with a kid safe, scratch and dent resistant finish. Our original lid is also Stainless Steel, with an engraved bamboo topper and small silicone ring to ensure a water-tight seal. 
Our sports lid is made from BPA-free polypropylene (pp#5). 
The MontiiCo smoothie cups are made from Stainless Steel (18/8 and 304), with the same kid safe, scratch and dent resistant finish. The lid on our smoothie cups has a BPA-free polypropylene (pp#5) inner.

Do MontiiCo bottles and cups come with a warranty?

Our products are constructed with durable, long-lasting materials to ensure a consistent high level of quality. 

Our products have a manufacturer's warranty of twelve months. This covers any manufacturing defects such as issues with parts or materials, with proof of purchase. Wear and tear, and care issues including ripping, spills, mould and stains (i.e issues NOT caused by a fault in the manufacturing process) are not covered under manufacturer warranty. 

If you find your product has a manufacturing fault, please email us at support@thelunchpunch.com as soon as possible, so we can work with you to find a resolution. We want you to love your MontiICo & Lunch Punch products and pride ourselves on going above and beyond for our customers!

We may ask that you return your items so that we can conduct a thorough investigation before a replacement/refund is given. 

Please supply us with your order number or proof of purchase and photos of the fault when you email us at support@thelunchpunch.com

How do I wash my MontiiCo bottles and cups?

Wash and rinse bottle thoroughly before first use, and after each use. Hand washing is recommended for best results. Putting your bottle in the dishwasher may dull the colour, damage the finish and void your warranty. 

Bamboo is a renewable natural product, there will always be natural variations in colour, tone and grain ensuring no two MontiiCo bottle lids look exactly the same.

NEVER put the bamboo lid in the dishwasher. Putting your bamboo lid in the dishwasher WILL damage the finish and void your warranty. Hand wash only and always air dry thoroughly.

How do I store my MontiiCo bottles and cups?

Always store your MontiiCo bottles and cups empty, and completely dry inside. We recommend storing your empty bottles without the lid affixed.

Do I have rust stains on my bottle?

All MontiiCo products are made from 18/8 food-grade stainless steel which is safe, durable and BPA-free. The food-grade stainless steel in a MontiiCo is highly rust resistant. If your bottle appears to have rusted, it's probably just a mark left behind from the electropolishing process, which smooths the surface of the metal and makes it shiny. Sometimes electrolytes left on the surface turn a rust color, but it's harmless.

To remove residue, soak your bottle or cup overnight with hot water and baking soda or white vinegar. Follow the soak with a good scrub using a bottle brush or a scouring pad, combined with a wooden spoon or other kitchen utensil for leverage. Please give this suggestion a shot and let us know how the cleaning goes. Remember, scrubbing is key.

Why is my insulated bottle rattling?

If you hear a rattle in your bottle, it can be one of two things: either the weld (or a piece of it) that retains the integrity of the vacuum space has become dislodged and is now rattling in the space between the double wall insulation, or a small piece of metal called the “getter” has broken free and is now moving about freely at the base of your bottle. You can continue to use your bottle normally, it is still completely safe.

Both of these components have their respective functions within the internal walls of the bottle. A loose getter will not affect the insulation properties of the bottle whereas a broken weld or piece of it can potentially render the insulation useless because the vacuum seal can be compromised.

To check if the vacuum seal is still in tact, first ensure your bottle is completely empty and dry, then place you ear next to the opening and listen for a humming sound. If you can hear it, your seal is still in tact!

Do you sell replacement parts for my MontiiCo bottle or cup?

Yes! We sell replacement caps and straws on our website.

What do you consider normal wear and tear?

With normal wear and tear and daily use, paint can chip as a result of abrasion, scratching and impact (i.e. bottles falling out of a bag, etc.) The paint MontiiCo uses is an acrylic-based that is lead free, BPA-free and free from toxic chemicals. 

If paint is flaking or peeling off, please submit a warranty claim and we'll issue a replacement. 

To reduce wear and tear and prolong the life of your MontiiCo bottles and cups, we recommend hand washing painted bottles with mild, biodegradable detergent. The high water pressure and temperature in dishwashers can cause painted bottles to chip over time.

What does insulated mean?

To make an Insulated MontiiCo bottle, we first construct an inner and outer bottle, which are sealed together and welded shut to be completely air-tight. Then the bottle is connected to a high-power vacuum pump which removes all the air from the gap in between the inner and outer bottle. Since there’s nothing to conduct heat across the gap, vacuum insulation is more effective than foam or other common insulating materials like Styrofoam, a derivative of plastic. Vacuum insulation works so well, it is the technology of choice for cryogenic storage tanks and other high-performance insulating vessels. Our vacuum insulated bottle can keep your beverages hot or cold for hours and hours.

Why does my MontiiCo bottle have a metallic taste?

MontiiCo products are made from durable 18/8 stainless steel. The stainless steel that we use to manufacture our products is the same grade that is used most commonly in the food, beer and wine industries because it is easy to clean, durable, and does not impart flavours or leach chemicals into the beverage contents.

If you have a metal allergy or sensitive palate, you may detect a metallic taste. Please let us know what product and cap you’re using – sometimes swapping out the lid to a Sports lid is a great solution, since those caps are Polypropylene and create a barrier between your mouth and the bottle itself. 

We also recommend soaking your bottle overnight with hot water and baking soda. Follow the soak with a good scrub using a bottle brush or the abrasive side of a dish scouring pad aided by a wooden spoon or other kitchen utensil for leverage. This usually works to remove any lingering tastes/ residues.

Can I put my MontiiCo bottle in the freezer?

No. The force of liquids expanding as they freeze can cause your MontiiCo bottle to become deformed and can also break the weld that holds the bottle together, so we strongly advise against it. Freezing any MontiiCo bottle or cup will void your manufacturers warranty.

I dropped my MontiiCo bottle and dented it. Is there any way to get the dents out?

MontiiCo products are made of durable 18/8 stainless steel. Unfortunately, they can dent when dropped. Our warranty covers manufacturer's defects only, not damage caused by using or dropping your bottle.

Even if you've dented your bottle, it's still totally safe to continue to use. With no plastic liner on the inside, a dent, no matter how large, will not change the composition of the metal nor make it unsafe.

Do MontiiCo bottles and cups have a liner?

No. All MontiiCo products are made from high quality, 18/8, food-grade stainless steel. Stainless steel is naturally free of BPA and other harmful substances.

Stainless steel is inherently safe for food and beverage contact; plastic or epoxy linings are not necessary. This is one of the main differences between a stainless steel MontiiCo and aluminum bottles. All aluminum bottles must have a liner to maintain the integrity of the contents inside the bottle; otherwise, the aluminum leaches into the contents, which is unsafe.

What is stainless steel and what does 18/8 stand for?

Stainless steel is an iron-containing alloy made from some of the basic elements found on earth: iron ore, chromium, silicon, nickel, carbon, nitrogen and manganese. The properties of the final metal change depending on varying amounts of these elements. There are over 150 grades of stainless steel, of which 15 are most commonly used. 

MontiiCo products are constructed from high-quality, 18/8, food-grade stainless steel. The numbers stand for the percentages of chromium and nickel in the steel, 18% and 8% respectively. Chromium increases the metal's hardness and nickel gives it strength. Together they also make stainless steel highly resistant to stain or rust.

Stainless steel is easy to clean, durable, inert and sanitary. That's why it's the material of choice among the food, beer and wine industries.

Does the paint on MontiiCo bottles contain lead?

No way. All MontiiCo painted products are nontoxic, safe and durable.

Can I fill my MontiiCo bottle or cup with acidic beverages such as orange or apple juice?

Yes. Acidic beverages will not corrode or damage the high-quality stainless steel.

Can I use a MontiiCo bottle for milk, breast milk or formula?

Absolutely. Your MontiiCo is food-grade stainless steel, which is safe and will not retain or impart flavours.

Can I put my MontiiCo bottle or cup on a stove?

Heating an MontiiCo bottle or cup is not advised, will damage the painted finish and bottle, and voids the warranty.

Are the MontiiCo bottle lids interchangeable?

Yes! The original and sports caps are interchangeable. How rad is that!

Where are your products manufactured?

Our products are designed in Australia and responsibly manufactured in China. We have stockists and distributors worldwide.

How are Lunch Punch sandwich cutters different to a cookie cutter?

What are Lunch Punch sandwich cutters made from?

The Lunch Punch are made from USFDA approved food-grade ABS plastic. They’re BPA FREE, PHTHALATE FREE, LEAD FREE, PVC FREE and 100% Recyclable.

Can your sandwich cutters go in the dishwasher?

Yes! The Lunch Punch is dishwasher safe!

How big are Lunch Punch sandwich cutters?

The Lunch Punch designs do vary slightly and range from cutter size: 8.5cm x 8.5cm x 3cm deep to 9cm x 9.5cm x 3cm deep. They’re sold in a colourful gift box with dimensions ranging from 12cm x 8.5cm x 10cm to 12cm x 9.5cm x 10cm.

Are your sandwich cutters safe for little hands?

Yes! The Lunch Punch was designed with kids in the kitchen in mind too!

What age are Lunch Punch sandwich cutters suitable for?

Kids of all ages love sandwiches made using The Lunch Punch. (Even big kids! Ahem.. dads!) Our cutters are safe for little fingers, but most suitable for kids aged 3 and up.

What else can I use my Lunch Punch sandwich cutters for?

The Lunch Punch cutters have many uses. Try them on other yummy foods like pancakes, fairy bread, slices of watermelon and fun craft activities like play-doh, stencilling and sand play.

What kind of bread works best?

We recommend using fresh bread, it works best! The impressions won't be quite as sharp in a grainy bread, so a smooth bread (such as white, wholemeal or rye) gives the best results.

Where can I buy Lunch Punch sandwich cutters?

You can buy all our Lunch Punch cutters right here on our website - we ship to most countries! You can also check out our stockists list for a local store in your country.

How do I get the most out of my Lunch Punch Cutters?

For the perfect Lunch Punch Sandwich PUNCH down firmly with both hands, FLIP your cutter over and PRESS in for finer details, PEEL the crusts away from the sandwich, POP your sandwich out using fingers or a bread knife, ADMIRE!!

What fillings are best to use for my Lunch Punch Sandwiches?

You can use any fillings you like! Our LunchPunch cutters do work best with less filling, if you want to add more fillings such as lettuce, salad and meats we recommend cutting your bread before adding fillings. With spreads, again less is more - it can be best to cut your bread before adding large amounts of spreads. For example, jam will ooze out the sides when pressed down.

What are Stix by Lunch Punch made from?

Stix are made from USFDA approved food-grade ABS plastic. They’re BPA FREE, PHTHALATE FREE, LEAD FREE, PVC FREE and 100% Recyclable.

How long are Stix?

Stix are carefully designed to fit in all popular bento lunch boxes and they’re just the right size for school and party food share platters too.
Stix measure 10cm or 4 inches long.

What sorts of things can I use Stix for?

Stix are carefully designed to fit in all popular bento lunch boxes and they’re just the right size for school and party food share platters too. Popular food combinations include a rainbow of seasonal fruits, veggies, cheese and meat and cut squares of sandwiches. For loads more Stix ideas be sure to follow us on Instagram!

How many Stix come in a pack?

Stix by Lunch Punch are sold in 4 and 7 packs. Please refer to the product listing for more information.

Can I wash Stix in the dishwasher?

Stix are dishwasher safe, however due to their size Stix can easily slip through the dishwasher basket and get caught or bent, so to prolong the life of your Stix we recommend hand washing.

Are Stix safe for little hands?

Stix are independently certified for quality and safety, however we do reccomend that they are only used with parental supervision for children aged 3 or younger.