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General FAQ

General FAQ

 

I am a blogger / influencer. Could I get some of your products to review?

 

So chuffed to hear you would like to try our products! We regularly work with influencers and bloggers where we feel your vibe and audience would be a good fit for our products. 

Did you know we also have an affiliate program? Get a discount for your followers AND a commission for you. Win win! 


The easiest way to get in touch is to DM us on Instagram (that’s where we hang out most!), or send us an email to hello@thelunchpunch.com

Where are your products manufactured?

 

We design MontiiCo and Lunch Punch products on the sunny Gold Coast in Queensland Australia, and manufacture them in China. We have stockists and distributors all over the globe! Checkout our stockists page to find one near you.

Do your products come with a warranty?

 

Our products are constructed with durable, long-lasting materials to ensure a consistent high level of quality. 

Our products have a manufacturer's warranty of twelve months. This covers any manufacturing defects such as issues with parts or materials, with proof of purchase. Wear and tear, and care issues including ripping, spills, mould and stains (i.e issues NOT caused by a fault in the manufacturing process) are not covered under manufacturer warranty. 

If you find your product has a manufacturing fault, please email us at support@thelunchpunch.com as soon as possible, so we can work with you to find a resolution. We want you to love your MontiiCo & Lunch Punch products and pride ourselves on going above and beyond for our customers!

We may ask that you return your items so that we can conduct a thorough investigation before a replacement/refund is given. 

Please supply us with your order number or proof of purchase and photos of the fault when you email us at support@thelunchpunch.com 

Can I add to, or change my order once I have paid online?

Our crew are busy packing orders around the clock. 

Email us at dispatch@thelunchpunch.com as soon as possible if you need a change made to your order, and if you catch us before your order is dispatched, we will try our hardest to make it happen. 

Once your order leaves our warehouse, unfortunately  we can’t make any changes. 

We ship to the shipping address entered on your order. If your order is returned to us because of an address error, or failure to collect from a pickup point, you will be charged an additional shipping fee to have your order sent again. 

What does it mean when I order a product that is on pre-order?

 

A ‘pre-order’ is an item of high demand that is on back order and is in transit to us from our manufacturer. Pre-order items have an ‘estimated release date’ which is the date given to us by the shipper for when it will arrive to us. The ‘estimated release date’ is advertised on the listing. Stock can arrive earlier, or later, than the ‘estimated’ date that is given. Customs and transit delays are unforseen and unpredictable but sometimes do occur which can delay items arriving.

Orders containing a pre-order item will be held until the pre-order item is in stock, the entire order will then be sent in the next day’s dispatch. If you would like your other items sent earlier please purchase in two separate transactions.

If you would like an update on your pre-order purchase, please feel free to contact us.

What payment methods do you accept?

 

Payment methods accepted are Paypal, Afterpay and Credit Card . We do not offer bank deposit at this time

Where can I see your wholesale pricing?

 

Our products are available for wholesale purchase through our manufacturer, Westridge Goods. Please click here to register for access to our online B2B store.