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Lunch Bag FAQ

Where are your products manufactured?

Our products are designed in Australia and responsibly manufactured in China. We have stockists and distributors worldwide.

Do MontiiCo Insulated Lunch bags include an ice pack?

Yes! All MontiiCo lunch bags come with an ice pack included. Our self-contained gel ice pack has been independently certified “food safe”. It comes in its own cosy black cover and fits like a dream in our cool bags.

Do you sell the MontiiCo ice packs separately?

Yes we sure do! You can purchase a spare ice pack on our website.

How do I use my MontiiCo Insulated Lunch Bag?

Always use the included ice pack in conjunction with the black fabric ice pack cover. The cover is designed to reduce the amount of condensation that forms inside the bag, and assist in keeping lunches dry and fresh.

Cutlery and other sharp items should not be stored in your lunch bag, as this may damage the lining of your bag, and is not covered by warranty.

Your ice pack should be frozen flat and nude (Remove the black ice pack cover). Should you notice water or ice on the outside of the cover, we recommend airing it out and only placing inside the bag if 100% dry. Placing a wet or icy cover inside the bag will increase condensation and may make your lunch or the lunch bag wet.

For maximum cooling power, ensure the lunch bag is completely zipped closed as much as possible. Small changes such a removing the lunch box from the bag to eat from it (rather than leaving the whole bag unzipped for lunch time) can dramatically increase the amount of cold air that stays inside the bag.

When you are finished using your lunch bag, wipe it clean and stand upright to dry thoroughly. Our bags can be machine washed, and doing so regularly may prolong the life of your bag - by removing any embedded dirt or food particles from the fabric. 

Do you have any tips for keeping my lunch SUPER cold in my MontiiCo insulated lunch bag?

MontiiCo bags are cool, real cool! Here's some tips to make sure the coolness stays in!
Be sure to keep the bag zipped up closed whenever possible so ensure the coolness stays inside the bag and doesn’t mix with the outside hot temperature. 
Ensure your ice pack is fully frozen before placing in the lunch bag. Overnight should suffice, or you can just store it in the freezer when not in use.

What is the weight of your lunch bags empty?

Our bags weigh approximately 700g including the frozen ice pack.

How do I clean my MontiiCo Insulated Lunch Bag?

We recommend unpacking your lunch bag as soon as you are finished using it, and wiping the interior of the cooler bag with a damp cloth to remove any crumbs or spills.  This includes removing the ice pack.
If a spill occurs in a lunchbox or lunch bag we recommend cleaning it as quickly as possible.
The bag should be left to air dry overnight. It is best to dry standing on the bench (or an empty dish rack) to allow adequate air flow to thoroughly dry the bag. 
Ensuring the bag is completely dry each day is especially important in humid or damp climates where mould may grow. 

Our MontiiCo insulated bags are machine washable! The bag should be washed on it's own, in cold water, on a gentle cycle. Use your regular detergent, and a soap or powder pre-treatment as required.  Do not bleach, soak or iron.
Bags should be dried flat and open. Ensure your bag is 100% dry before storing. Where possible dry your bag outside in sunlight, which naturally kills mould particles and keeps your bag fresh. We love popping ours on top of the washing line!
Regular cleaning, and drying (especially in sunlight) extends the life of your bag by removing dirt and food particles from within the fabric before they grow into mould. 
Your MontiiCo lunch bag should not be placed in the dryer. They may shrink, melt or come back looking nothing like it did before.

Refer to our Care Instructions for further information

How do I put my child's name on my bag?

Your cooler bag is going to be the envy of everyone on the block! Labeling me is a sure thing! 
All MontiiCo Insulated Lunch Bags come with a cardboard name tag that fits inside a plastic sleeve within the bag. You can download more fun bag tag designs on the MontiiCo website at www.montii.co/freebies 

Alternatively, you can use a sticker name tag (we find the ones with rounded covers are more effective). Do NOT use iron on labels as this can melt the foam lining in your lunch bag. Otherwise use a bag tag that can be clipped on to personalise your child’s bag.

Do MontiiCo Insulated Lunch Bags keep things frozen?

Generally, the bags will work as your home fridge does. If you put something frozen in either the fridge or a MontiiCo Insulated Lunch Bag, it will gradually thaw, but this melting process will take longer than if you were to just leave it out on the counter.

Do the Insulated Lunch Bags come with a warranty?

Our products are constructed with durable, long-lasting materials to ensure a consistent high level of quality. We guarantee our products against manufacturing defects such as issues with any parts or material defects for one year after purchase with proof of purchase. We guarantee our lunch box and cooler bag liners against manufacturing defects for 6 months with proof of purchase. We do not guarantee our products for issues related to wear and tear including rips, spills, mould and stains. Please keep in mind that although our products are designed for children, they are not indestructible.

If you find your product has a manufacturing fault, please contact our office immediately so we can arrange for the product to be returned to us. All items must be returned before a replacement/refund is given. Please supply us with your order number and photographs of the fault via email.

Are MontiiCo Ice Packs food safe?

Yes! Our ice packs are certified as food safe by the FDA and CE. We can provide copies of the certificates, and a material safety data sheet for international shipping if required.

Does the MontiiCo Lunch Bag have an anti-mould coating?

MontiCo do not treat our lunch bags with anti-mould or anti-staining treatments as these can be quite toxic.

Mould is found everywhere and can grow on almost any substance when moisture is present. Mould is a fungus that needs nutrients and water to grow, and is especially prevalent in high humidity and tropical environments.  

To prevent mould from growing on your MontiiCo lunch bag:

  • Always use the included ice pack in conjunction with the black fabric ice pack cover. The cover is designed to reduce the amount of condensation that forms inside the bag
  • Make sure the ice pack cover isn't wet or icy when you place in the bag
  • Empty the lunch bag as soon as it comes home - including removing the ice pack
  • The bag should be left to dry overnight. It is best to dry standing and open on the bench (or an empty dish rack) to allow adequate air flow to thoroughly dry the bag.  Don’t store wet bags in a closed space (like a cupboard, backpack or locker) where it is easier for mould to grow.
  • Wash your lunch bag regularly, and at first sign of staining  - in order to give the best change of removing dirt or food particles from the fabric BEFORE mould grows. Dry in the sun for a natural mould inhibitor.