Shipping & Returns
|We ship from our Gold Coast, Australia based warehouse. A tracking number will be provided as soon as your order is dispatched.|
Shipping within Australia
Orders less than $70 : Standard Shipping for $8 or Express Shipping for $14
We post Australia Wide via Courier or Australia Post depending on order size and delivery location. If you have a preference please leave us a note at checkout.
We are only shipping to USA, CA, UK, Singapore & New Zealand at this time due to COVID19 Surcharges on International Shipments.
International Shipping is $10 via DHL eCommerce, or FREE on orders $150+
Prices are in AUD.
We post daily Monday to Friday and dispatch orders next business day, except for new releases and sales where it might take us a little bit longer.
How do you ship within Australia?
Orders are shipped to anywhere within Australia for a flat rate of $8 (FREE over $70). We post daily Monday to Friday and endeavour to dispatch orders next business day.
We post Australia Wide via Courier or Australia Post. Shipping service is dependent on order size and delivery location. Orders sent via courier will require a residential address. A tracking number will be provided as soon as your order is dispatched.
Please allow 10 working days for delivery as Australia Post has recently changed their domestic delivery timeframes. If you have any concerns over the status of your parcel, please contact us. Every satchel parcel sent by us is trackable from lodgement to delivery. In the rare circumstance that a parcel is missing, we will launch an investigation with the delivery service to locate it. Investigation times vary by service and the resolution will depend on the report findings.
Do you ship to my country?Can I pick up my order?
No, we don’t allow local pickup of retail orders at this time.
What is your return policy?
In the unlikely event your item is defective or damaged on arrival, please contact us within 48 hours and we will do our best to rectify the situation. All items are checked and cross checked before packing.
If you change your mind on an unwashed and unused item you are welcome to post back for an exchange. Once we confirm the item is still in brand new condition, a credit for the item’s value will be added to your account on our website for you to purchase an exchange. Postage costs associated with returning and receiving the new item, and the item price difference, are wholly the customers. We do not refund for change of mind.
Faulty or incorrect goods are welcomed to be returned for a replacement. Please contact us for details on how to exchange. We will reimburse shipping costs if we receive the return postage receipt with the returned item.
For more information on our Warranty against Defects please see Item 19 in our Terms of Service.
What does it mean when a product is on pre-order?
A ‘pre-order’ is an item of high demand that is on backorder and is in transit to us from our manufacturer. Pre-order items have an ‘estimated release date’ which is the date given to us by the shipper for when it will arrive to us. The ‘estimated release date’ is advertised on the listing. Stock can arrive earlier, or later, than the ‘estimated’ date that is given. Customs and transit delays are unforeseen and unpredictable but sometimes do occur which can delay items arriving.
Orders containing a pre-order item will be held until the pre-order item is in stock, the entire order will then be sent in the next day’s dispatch. If you would like your other items sent earlier please purchase in two separate transactions.
If you would like an update on your pre-order purchase, please feel free to contact us.
Do your products come with a warranty?
Our products are constructed with durable, long-lasting materials to ensure a consistent high level of quality.
Our products have a manufacturer's warranty of twelve months. This covers any manufacturing defects such as issues with parts or materials, with proof of purchase. Wear and tear, and care issues (i.e issues NOT caused by a fault in the manufacturing process) are not covered under manufacturer warranty.
If you find your product has a manufacturing fault, please email us at firstname.lastname@example.org as soon as possible, so we can work with you to find a resolution. We want you to love your Lunch Punch products and pride ourselves on going above and beyond for our customers!
We may ask that you return your items so that we can conduct a thorough investigation before a replacement/refund is given.
Please supply us with your order number or proof of purchase and photos of the fault when you email us at email@example.com